AOL Users and some others not able to access site

Posted: Sun Jul 30, 2006 9:19 pm

Hello everyone,
Just had an update on Sentinal to 2.5, my AOL users/members are not able to enter the site. What do I need to do, I believe it's in protected range feature, but anything else. Also, I'm very ignorant about this, there fore I have a dumb Confused

question.

How to add a IP range? If I have for example:

64.12.96.0/19

Would I add it

from: 64.12.96.0

to: 64.12.96.19

Is this correct, thank you for your time.

jc

Posted: Sun Jul 30, 2006 11:07 pm

The question isnt dumb but have you installed the ip2c?

Posted: Sun Jul 30, 2006 11:13 pm

darklord wrote:

The question isnt dumb but have you installed the ip2c?

Yes, ip2c is installed.

Posted: Sun Jul 30, 2006 11:15 pm

To add ips, look at the adding to the protected range option

Posted: Sun Jul 30, 2006 11:19 pm

darklord wrote:

To add ips, look at the adding to the protected range option

Is this at the, "IP2C Add Range"? or at the "Protected Range Menu" or in both...

Thanks for your time and help,
jc

Posted: Mon Jul 31, 2006 5:21 am

adding them to the protected range menu should do the trick.

Posted: Mon Jul 31, 2006 6:13 am

Are you using the Proxy Blocker?

If I remember rightly AOL uses a proxy and therefore this will stop them from accessing the site.

Posted: Mon Jul 31, 2006 8:15 am

jakec wrote:

Are you using the Proxy Blocker?

If I remember rightly AOL uses a proxy and therefore this will stop them from accessing the site.

Proxy Blocker is off, and ip's were added to the range similar to the above post. I'm stumped here on what it is Exclamation

they are still not able to enter.

Posted: Mon Jul 31, 2006 11:01 am

Go into the admin area for Sentinel, you should see the option to 'Search for IP' put the users IP in there and see what comes back.
I'm specifically interesting in which 'Ranges' it says it found the IP in.

Posted: Tue Aug 01, 2006 11:47 pm

Guardian2003 wrote:

Go into the admin area for Sentinel, you should see the option to 'Search for IP' put the users IP in there and see what comes back.
I'm specifically interesting in which 'Ranges' it says it found the IP in.

I looked up an IP from a user that can not enter: 64.12.116.201
Result
64.8.0.0 to 64.12.255.255 US United States 64.8.0.0/16,
64.9.0.0/14

Another example:

2nd IP from a user that can not enter: 152.163.100.199

152.163.0.0 to 152.163.255.255 US United States 152.163.0.0/16

Did the edit_for_core_files edits change at all from 2.4 to 2.5?

Any othe suggestion is apprciated Exclamation

Posted: Wed Aug 02, 2006 3:24 am

Yes it did.
2.5 was issued as a complete version (not as an update - though their is a sql update script included).
You will need to carefully review the edits required as some older ones may need to be removed.